Emotional intelligence is hard to evaluate in an interview, but it is one of the most important intangible qualities of good leaders. Sometimes running a productive maintenance staff is more about managing personalities than daily tasks around the facility. The quality and efficiency of job duties depend on understanding and motivating your team as much as technical know-how.

Emotional intelligence has nothing to do with IQ, but it does have a strong correlation to successful managers and leaders. Travis Bradberry and Jean Greaves outline strategies for self-awareness and relationship management in their book “Emotional Intelligence 2.0,” which has a review on the jacket cover by the Dalai Lama. The book says that if you have emotional intelligence, you:

  • Have a robust emotional vocabulary
  • Are curious about people
  • Embrace change
  • Know your strengths and weaknesses
  • Are a good judge of character
  • Are difficult to offend
  • Neutralize toxic people
  • Know how to say no (to yourself and others)
  • Let go of mistakes
  • Give and expect nothing in return
  • Don’t hold grudges
  • Don’t seek perfection
  • Appreciate what you have
  • Limit your caffeine intake
  • Get enough sleep
  • Stop negative self-talk in its tracks
  • Won’t let anyone limit your joy.

Source: Superintendent magazine